By Bannon & Associates

Meets TCOLE (TCLEOSE) Intermediate Telecommunicator Mandate (Equivalent to TCOLE Course #2109/2110)

$99.00
6 months unlimited access

Spanish For 9-1-1 Dispatchers

Spanish For 9-1-1 Dispatchers

Conversational Spanish For 9-1-1 Dispatchers

  • Reduce misunderstandings when a Spanish speaker has an emergency
  • Improve response time by quickly understanding the caller
  • Gather accurate information and provide the appropriate response
  • Assure and calm the Spanish caller that help is on the way
  • Prevent incidents from escalating by comprehending the Spanish caller
  • Understand cultural differences which reduces conflicts and misunderstandings
  • Understand slang and threatening language to inform responders of a potentially hostile situation
  • Encourage and promote trust with Hispanics to call dispatch centers, which will increase crime reporting
  • Communicate in real-life Spanish so that dispatchers won’t need to call the language line as often providing relief to strained budgets
  • Eliminate Spanish language seminar expenses such as travel, parking, fuel, meals, and much more. Since training is online dispatchers will spend less time away from their job
To receive your 20 TCOLE training hours you must spend a minimum of 20 hours online (the program automatically tracks your time) and complete all online tests with 70% or better (retake a test any time to improve your score).

Spanish for 9-1-1 Dispatch Improves Response Time

9-1-1 Dispatchers and Telecommunicators are faced daily with the difficult task of communicating with monolingual Spanish speakers over the phone. It is hard enough to communicate during a crisis in English. SpanishOnPatrol understands this problem and has designed its Spanish for 9-1-1 Dispatch course to meet the rigorous demands of 9-1-1 dispatchers and telecommunicators.

Online 9-1-1 Dispatch Spanish Training

SpanishOnPatrol's high-quality and up-to-date Spanish for 9-1-1 Dispatch training provides the exact Spanish language needed by dispatchers. SpanishOnPatrol is a complete language training solution for all dispatchers. Spanish for 9-1-1 Dispatch covers Spanish spoken in Mexico, Central and South America, as well as Spanglish (combination of Spanish and English) and threatening language. Spanish for 9-1-1 Dispatch meets the Texas Commission on Law Enforcement (TCOLE) intermediate mandate.

If you need help, please contact us or call us @ 303-954-4875.